Please do not place a new order for the item(s) you would like in exchange. If you place a new order, your credit card will be charged for that order and you will be issued a store credit for your returned merchandise. Store credits are valid for one year from the issue date. We absolutely guarantee your satisfaction.

We encourage you to measure your pet as accurately as possible to prevent exchanges. Each exchange will incur a re-stocking and shipping + handling fee of $15 per item. Our apologies, but we do not issue refunds, cannot accept returns or exchanges for custom orders, and we cannot accept returns COD. We do not reimburse shipping charges.

Please ship unused item and packing receipt to the following address:

Sniff N Fetch
Attn: Exchanges
1635 Spruce Street
c/o Doggie Style
Philadelphia, Pa 19103

On the packing receipt, please let us know the reason for the return and/or what you would like to exchange the merchandise for. For your protection, we suggest you send your return via Federal Express, UPS or by US Mail with insurance and delivery confirmation for tracking purposes.

Please note: We do not issue refunds for returned merchandise and cannot honor exchanges for any merchandise that is sent back to us after 30 days, has been used, or is not in its original new condition. All toys, sale, personalized, custom, food and perishable items are final sale and cannot be exchanged or returned. All exchanges will incur a re-stocking and shipping & handling fee of $15.